Shipping & Returns
Processing & Production
Some Georgie Jewelry pieces are made to order and may require up to 2 weeks for production before they are ready to ship. Production times may vary depending on the piece and availability.
If you have questions about the estimated production time for your order, please contact us at info@georgiejewelryla.com before placing your order.
Shipping
Once your order has been completed and carefully packaged, it will be shipped using a reputable, insured shipping carrier selected by Georgie Jewelry. Shipping methods may include carriers such as UPS, FedEx, or another trusted delivery service.
For the security of your purchase, orders may require signature confirmation upon delivery. Shipping costs, when applicable, will be displayed during checkout before you complete your purchase.
Once your order has been shipped, you will receive an email confirmation with your tracking information so you can follow your package.
Shipping Schedule
Orders are generally processed and shipped Monday through Friday, excluding weekends and major holidays.
Saturday delivery may be available depending on the shipping carrier and destination. Additional fees may apply. Please contact us at info@georgiejewelryla.com if you require Saturday delivery.
Sunday and holiday deliveries are not guaranteed.
Delivery Address
For the security of our customers and to help ensure successful delivery, we do not ship to P.O. boxes.
Please make sure your shipping address is accurate and complete at the time your order is placed. Georgie Jewelry is not responsible for delays or delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.
International Orders
International customers are responsible for any customs duties, import fees, taxes, or other charges imposed by the destination country. These fees are not included in the purchase price or shipping charges collected by Georgie Jewelry.
International delivery times may vary depending on customs processing and the destination country.
Questions About Your Order
We're happy to help. If you have questions about production, shipping, or the status of your order, please contact us at:
RETURNS
At Georgie Jewelry, many of our pieces are carefully crafted to order, which allows us to create jewelry specifically for you. Because of the craftsmanship, production time, and personalized nature of our pieces, all purchases are final sale and are not eligible for returns, refunds, or exchanges.
We encourage you to carefully review your order details, including size, metal type, stone selection, and other specifications, before completing your purchase. If you have any questions before placing an order, our team is always happy to assist you at info@georgiejewelryla.com.
DAMAGED OR INCORRECT ITEMS
We take great care in inspecting and securely packaging every order before it leaves our studio. In the rare event that your jewelry arrives damaged or you receive an item that is incorrect, please contact us within 24 hours of delivery at:
To help us promptly review your claim, please include:
- Your full name
- Order number
- Email address associated with your order
- Clear photographs of the jewelry and packaging
- A brief description of the damage or issue
Please retain the original jewelry and packaging until we have reviewed your claim and provided further instructions. Do not return the item unless instructed by Georgie Jewelry.
Once we receive your information and photographs, our team will review the condition of the item and determine the appropriate resolution.
If the item is confirmed to have been damaged prior to or during delivery, Georgie Jewelry will work with you to arrange an appropriate resolution, which may include a replacement or repair at no additional cost, depending on the circumstances and availability of the piece.
IMPORTANT
Damage resulting from normal wear and tear, improper care, accidents, alterations, or misuse is not considered shipping damage and may not qualify for a complimentary replacement or repair.
Because many of our pieces are made to order or customized specifically for each customer, we are unable to accept returns based solely on a change of mind, incorrect sizing selected by the customer, or personal preference.
If you are unsure about sizing, customization, or any other detail before placing your order, please contact us at info@georgiejewelryla.com. We are happy to help you make the right selection.