Shipping policy
We offer the following shipping method through FedEx:
Shipping Rates
Shipping rates are calculated based on the destination and weight of your order. You can view the shipping cost at checkout before completing your purchase.
International Shipping
We offer international shipping to select countries through FedEx. Please note that international orders may be subject to customs fees, import duties, and taxes, which are levied once the package reaches the destination country. Any additional charges for customs clearance are the responsibility of the recipient.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email from FedEx with tracking information. You can track the status of your order by clicking on the tracking link provided in the email.
Shipping Restrictions
Unfortunately, we are unable to ship to P.O. boxes or APO/FPO addresses via FedEx at this time. Additionally, we do not ship on weekends or holidays.
Questions or Concerns
If you have any questions or concerns about your order or shipping, please contact our customer service team at info@georgiejewelryla.com and we’ll be happy to assist you.
Thank you for choosing Georgie Jewelry LA!
OUR RETURN POLICY
Georgie Jewelry LA accepts returns of unworn and undamaged merchandise purchased online from our Website. Items must be returned with all tags still attached. Please note that monogrammed, personalized, vintage, altered, or final sale items cannot be returned or exchanged. Additionally, we do not offer returns or exchanges for used products. Any additional terms and conditions on each product page may apply.
While we are not responsible for any damages or losses in transit of a returned item, we encourage you to contact us in the event of loss or damage by the postal service.
Procedure
To initiate a return, please make a request within fourteen (14) days of delivery of your order by emailing our Customer Service Department at info@georgiejewelryla.com.
Your return request should include, at a minimum:
- Your name and contact information
- The order number
- An explanation of the issue and reason for the return
- Clear pictures of any damage or defect, if applicable
- Whether you are requesting store credit or an exchange of product
Upon receipt of your request, we will conduct an internal review. If approved, in our sole discretion, you will be issued a pre-paid shipping label. You must then deliver the item back to us (including the original order number for identification) at the address we specify within seven (7) days of receipt of the pre-paid shipping label.
Once we receive the returned product, any store credit or exchange of product is subject to our further inspection to ensure it is in new, unworn, and/or unopened condition and otherwise complies with this policy. Returned items that do not meet these criteria may not be accepted and may be returned to you.
Exchanges
Exchanges for the same product are permitted based on stock availability. However, please note that we do not ship the new item until we have received your returned product in hand.
Faulty Products
Products are considered faulty if they are received damaged or include a manufacturing defect or fault. If you believe you received a faulty or defective product, please contact us at info@georgiejewelryla.com. We may offer to exchange the faulty item for the same product, subject to availability. In some cases, we may offer repairs for faulty items. If a repair is not possible, or if the same product is not available, you may be entitled to a full refund.
Color Disclaimer
While we strive to display the colors of our products as accurately as possible on our website, please note that variations may occur due to factors such as monitor settings and screen resolution. Therefore, we cannot guarantee that the color of the product you receive will exactly match what you see on your screen.
Preorders
Items available for preorder will be clearly labeled on individual product pages. You will be charged immediately upon purchasing preorder items. Estimated delivery windows for preorder items are provided beneath each respective product description. However, please note that the availability of any preorder item is subject to change.
Questions
For any questions regarding our Return Policy, please contact us at info@georgiejewelryla.com.
Last updated: June 12, 2025